A high-speed and stable internet connection is something that every internet user seeks. Struggles with a slow internet connection and frequent outages are now almost obsolete. However, outages still happen, and it is quite frustrating to wait till the connection gets normal. The National Broadband Network (NBN) is a popular internet provider in Australia, featuring cutting-edge fibre-optic connectivity.

Despite offering top-quality internet service with its flawless infrastructure, NBN internet service sometimes gets interrupted due to outages. So, how can you identify an NBN outage? Is there really an outage or a local device error? Let’s find reliable tools and resources to identify the NBN outages.

About the NBN Outages

Technical issues are the common reasons behind the National Broadband Network outages. There could be numerous technical issues that potentially disrupt the internet service. Some common reasons among them are discussed in the following section.

• Local Power Outage: Even though the NBN network is operational, your home internet connection can still be disrupted due to the local power outage. Devices such as modems and routers need an electrical connection to remain operational. Therefore, a blackout can shut down your internet connection automatically.
• Faulty NBN Hardware: The network will not remain operational if there is a server error. Typically, the server error occurs due to a faulty hardware component of the server computer. The technicians identify the faulty hardware and replace or repair it to restore the connection. It may take some time to restore the internet connection.
• Weather Conditions: Harsh weather conditions often lead to NBN network connection errors. For example, heavy rainfall or a storm can damage the physical infrastructure of NBN server stations. Therefore, it can lead to an NBN outage for a particular region. Connection restoration may take time, depending on the damage to the infrastructure.
• Scheduled Maintenance: Scheduled server maintenance is another reason why you may find an NBN network connection error. Since the server maintenance is preplanned, it does not take a long time to restore the connection. Moreover, the customers often receive prior notification of the scheduled maintenance.

Checking an NBN Outage

So, how can you check an NBN outage? There are many ways of checking and confirming an NBN outage. Let’s explore some of those ways of identifying the NBN outages.

Step 1. Visit the NBN Official Website

The best way to confirm an NBN outage is to visit the NBN official website. Follow the steps discussed below to complete the procedure:

• Visit https://www.nbnco.com.au/support/network-status
• Enter your address in the check address section
• Click the check address button
• The screen will display outage and scheduled maintenance information

Additionally, the website also provides details of real-time work in progress to resolve an issue. You will get an approximate time to resolve a network error on the website as well.

Step 2: Visit ISP’s Official Website

Instead of the NBN website, you can visit your internet service provider’s website to check the outage status. Most ISP (Internet Service Provider) websites offer access to real-time updates on outages. You can learn details about the issue and the expected restoration time through the same websites.

In case of no outage, there could be some errors with the local devices connected to your computer. The ISP websites render troubleshooting guides to the customers through videos, infographics, and more.

Step 3: Check Social Media Accounts

Visit the social media page of your internet service provider if you face a connection outage. The social media pages of the ISP continuously provide updates on network connection outages. Customers can also communicate with ISPs through social media accounts. You can lodge a complaint if there is an issue with your home internet connection.

Step 4: Contact Your Service Provider

Contact your service provider directly through calls or emails in case of connection outages. The customer support department of ISPs proactively communicates with customers and accepts complaints. You can raise concerns and disputes with your internet connection anytime by contacting your internet service provider.

Wrapping up

These are some easy ways of checking internet service outages. Stay updated with the outage information provided by your service provider. It is equally important to choose an internet service provider that ensures minimal downtime.

Compare Your Broadband is the platform where you can compare multiple internet service providers in Australia. Check the plans offered by them and compare the plans of different service providers. Our experts are here to assist you in choosing the most suitable and cost-effective internet plan for your home.