Privacy Policy
Our Commitment to Your Privacy
At Compare Your Broadband (operated by Value Comparisons Australia Pty Ltd, ACN 137 786 979, and its related companies — collectively “Compare Your Broadband”, “we”, “us”, or “our”), protecting your privacy is important to us. We help you find the best internet, energy, and related services by providing online comparison tools and services through our website: compareyourbroadband.com.au (the “Website”).
We respect your privacy and handle your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our Website and services.
When we say “you” or “your,” we mean any individual whose personal information we collect or hold.
About Us
Compare Your Broadband works with a wide range of service providers (“Participating Providers”) who offer internet, energy, and other related plans that you can compare and select on our Website. These Participating Providers may:
Be featured or listed on our Website
Advertise with us
Have a commercial relationship with us
For example, you can compare plans such as NBN, ADSL2+, Naked DSL, cable, mobile broadband, and more.
Our Website is free to use. However, we may receive commissions or fees from Participating Providers if you:
Sign up for a plan through us,
Call a Participating Provider using numbers on our Website,
Submit your contact details through an enquiry form and a Participating Provider contacts you.
Other Important Terms
Other agreements, such as our Terms and Conditions of Use, also apply when you use our Website.
At the point of collecting your personal information (e.g., when you fill in a form), we may provide you with a privacy collection statement containing additional details.
If you work for us, your employment contract may include specific privacy terms.
What Information Do We Collect?
When You Use Our Website or Services
We usually collect personal information directly from you when you:
Make an enquiry or request a quote,
Sign up for a plan with a Participating Provider,
Contact us via phone, email, or social media,
Interact with our Website or marketing materials.
Typical information we collect includes:
Personal details (name, date of birth, email, postal address, phone number),
Information about your internet or energy needs and preferences,
Household details relevant to your service requirements,
Location data from your online interactions,
Any other information you provide or authorise us to collect,
Records of our interactions and transactions with you.
We generally do not collect sensitive personal information unless it is necessary to provide services or as permitted by law.
For Job Applicants and Employees
If you apply for a job with us, we collect relevant details such as your contact information, work history, qualifications, and references. This may include information obtained from third parties like recruitment agencies or professional websites (e.g., LinkedIn). If employed, further information related to your employment may be collected.
Website Visitors
Information about visitors to our Website is handled as described here and may include technical data like IP addresses and cookies (see our Cookies Policy for details).
What If You Don’t Provide Your Information?
You can choose not to provide personal information, but this may limit our ability to offer certain services or respond to your requests.
How and Why We Collect and Use Your Information
We collect your personal information to:
Help you compare broadband, energy, and other services,
Tailor recommendations and offers to your needs,
Connect you with Participating Providers who can contact you,
Manage our business relationship with you,
Conduct marketing and promotional activities (with your consent),
Improve and develop our Website and services,
Conduct research and gather feedback,
Comply with legal requirements,
Manage recruitment and employment processes,
And other legitimate business purposes.
We collect information directly from you or through third parties such as marketing partners or service providers acting on our behalf.
How We Use Your Information
Your personal information helps us to:
Show you relevant plans and offers,
Assess eligibility for plans,
Respond to your inquiries,
Contact you about our services or promotions,
Monitor and improve our services,
Comply with legal obligations,
Keep you informed about updates and deals (unless you opt out).
We may also use anonymised or aggregated data for research and market analysis.
How We Interact With You Online
You can browse our website without providing any personal details. However, if you choose to identify yourself by submitting contact details or inquiries, your personal information will be handled according to this Privacy Policy.
Our Use of Cookies and Similar Technologies
What are cookies?
Cookies are small text files placed on your device (computer, smartphone, etc.) when you visit our website. They help us recognize your device on future visits and collect data about how you use our site.
We may also use web beacons and other storage technologies that work similarly to cookies.
Why we use cookies:
To personalize your browsing experience (e.g., remember your preferences).
To understand website usage and improve our services.
To provide relevant advertisements.
Cookies typically identify your device but not you personally, unless you are logged in or registered with us.
Types of Cookies We Use
Strictly Necessary Cookies: Essential for our website to function. Disabling them may limit access to some features.
Performance Cookies: Help us understand how users interact with our website, without identifying you personally.
Functionality Cookies: Remember your preferences and help personalize your experience.
Targeting Cookies: Track your browsing behavior to show relevant ads on other websites.
Third-Party Cookies
Some cookies may be set by third parties (e.g., Google, social media platforms) to provide services like advertising and analytics. These third parties may collect data about your browsing across different websites.
Managing Cookies
You can control cookies via your browser settings (Chrome, Firefox, Safari, etc.). You may choose to block or delete cookies, but please note that some website functions might not work properly without them.
For more info on managing cookies, visit:
Can You Use Our Services Anonymously?
Where possible, you can interact with us anonymously or by using a pseudonym (for example, making a general enquiry). However, to use most of our services or promotions, we will need to collect some personal information.
How We Store Your Information
We store your information securely using both physical and electronic methods. This includes secure databases and trusted third-party providers, some of whom may be located overseas. We implement strict security measures to protect your information from unauthorized access, misuse, or loss.
How Long We Keep Your Information
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or to meet legal requirements. When no longer needed, we securely destroy or de-identify your information.
Direct Marketing
We may use your information to send you marketing offers, promotions, and updates about products and services via email, SMS, social media, and other channels.
You can opt out of receiving marketing communications at any time by:
Using the unsubscribe link in emails or messages.
Contacting us directly at privacy@comparebroadband.com.au.
Even if you opt out, we may still contact you regarding ongoing services or enquiries you have made.
How We Use and Share Your Personal Information
We may share your information with:
Participating broadband providers to help arrange your chosen services.
Trusted contractors and service providers who assist us (e.g., IT support, marketing, call centers).
Our related companies in Australia and overseas.
Third parties involved in business transactions like mergers or sales.
All third parties we work with are required to protect your privacy and use your data only as permitted.
Overseas Disclosure
Your information may be transferred and stored overseas (e.g., Australia, UK) by our service providers. We ensure that any overseas transfers comply with Australian privacy laws and that your information is protected.
Accessing and Correcting Your Information
You can request access to the personal information we hold about you by contacting us. If you find any errors or want to update your details, please let us know, and we will take reasonable steps to correct your information.
We may refuse access or correction requests in certain circumstances, but we will provide reasons if we do so.
Complaints
If you have any concerns about how we handle your personal information, please contact us at:
privacy@comparebroadband.com.au
We aim to respond to your complaint within 7 days and resolve issues promptly. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by phone at 1300 363 992.
Changes to This Policy
We may update this Privacy Policy from time to time. We recommend you check our website regularly to stay informed about how we protect your information.
Contact Us
For privacy questions or requests, please contact:
Phone: 1300 109 060